Shipping Policy | Portraits on canvas

Shipping Policy

Order Delivery

Your orders will be shipped to the address provided during the ordering process within a reasonable timeframe after production completion and quality checks.

Typically, orders are dispatched within 7 business days upon full payment confirmation. However, external factors may cause delays. Delivery times vary based on the destination. Please be aware that additional local taxes may apply to shipments outside the United States.

Address Accuracy

It’s crucial to ensure the accuracy of your address information. For shipments to commercial entities like offices or hotels, specify that the order is for the respective entity. Inaccurate address details can lead to shipment delays and additional costs. We are unable to refund or exchange products shipped to incorrect addresses due to missing or incorrect details.

Responsibility for Delivery

Upon delivery (or tendered delivery), the products become your responsibility. You should arrange for someone to accept delivery around the estimated delivery time. We are not liable for delays caused by customs clearance or any duties, charges, or fees applicable to exported or imported products, which are your responsibility.

Shipping Times

Shipping times depend on your location and are estimated as follows:

  • FREE tracked US shipping (7-14 business days)
  • Custom: Additional customs and tax fees may apply to international orders. These fees are determined by your local customs office. Customs policies vary by country, so check with your local customs office to understand if duties and taxes apply to your purchases.

Additional Terms

We are not liable for carrier-related delays, and such delays do not warrant a refund of shipping costs. However, we’ll make reasonable efforts to assist with any delays promptly.

Estimated delivery times are provided at the order placement stage and may be adjusted after your approval of the online proofing of your painting. These times exclude production and verification stages.

Shipping claims must be raised within 30 days from the shipping date.

For more details, please refer to our Purchase Policy.

We got what we wanted

A fantastic portrait depicting a memorial for our beloved dog. We will definitely contact you again. It was a pleasure doing business with you. Thanks!

Isaac Austin

Best gift ever

That’s exactly what my niece said when she got her portrait. If you want to please your closers, you are in the right place

Regina Coggins

Perfect portrait!

This portrait is very important to me. The image quality and detail are simply outstanding. Thank you so much!

Ellison Bradshaw

Unbelievable service!

I was amazed at how easily and quickly they delivered my portrait! Fast work and shipping. I’m pleasantly surprised.

Charles Cook

Our famile is back together

We haven’t seen my sister’s family for 10 years. How nice it is to look at all of us together on the same portrait!

Julia Vickery

Mind blowing realism

I got exactly what I wanted and then some. The quality of the artwork was mind-blowing and so realistic. The Overall experience was exciting and I felt like my project was held in professional hands. I will definitely be back for future projects.

Kenya Barnes

Heartwarming Portrait!

I got a portrait of mine and my fiancé’s cat to have for our new home and it came out better then I ever could have expected! He was so surprised and we both absolutely love it!

Ashley Garner

Captivating Transformation: From Photo to Portrait Painting.

The photo-to-portrait painting on canvas is simply stunning. The artist has skillfully transformed the image into a piece of art that feels both lifelike and artistic. The colors are rich, and the brushwork adds a unique touch that brings the portrait to life. It’s a captivating work of art that anyone would be proud to display.

Overall, it’s a fantastic transformation from photo to painting!

Priyanka Vikram