Privacy Policy | Portraits on canvas

Privacy Policy

If you are a resident of California, please refer to our California Data Privacy Notice.

We operate an online retail store and information website specializing in custom portraits created from your photos and related products and services (collectively referred to as the “Services”). Committed to safeguarding your privacy rights, we provide this Privacy Policy (the “Privacy Policy”) to outline our practices regarding the information we may collect or have access to through your use of our website (the “Website”) and Services (together referred to as the “Platform”), as well as the rights available to you.

This Privacy Policy, along with our Cookies Policy, constitutes an integral part of and should be read in conjunction with our Terms of Service.

For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the entity responsible for personal information collected through the Website is: QASES INC.




Personal information refers to individually identifiable information that either identifies an individual or, with reasonable efforts or in combination with additional information accessible to us, enables the identification of an individual, or may be of a private or sensitive nature relating to an identified or identifiable natural person. Identification of an individual may also involve associating such individual with a persistent identifier such as a name, an identification number, a persistent cookie identifier, etc. Personal information does not include information that has been anonymized or aggregated; provided that such information can no longer be used to identify a specific natural person.

We collect personal information from you when you use or interact with our Platform, including:

  1. Personal information provided by you. We collect personal information from you and any devices (including mobile devices) you use when you: (i) use or access our Platform; (ii) register for an account with us; (iii) provide us information on a web form or other text file; (iv) update or add information to your account; or (v) correspond with us from time to time. Specifically, we collect and use the following categories and types of personal information when you use our Platform.
  2. Contact information. Such as your name, email and physical addresses, or telephone number when you complete our online form, make an order with us, register an account, or communicate with us in other ways.
  3. User-generated content. Information you provide during a transaction or other content related to your use of the Platform, such as photos you upload and unboxing videos you share with us.
  4. Customer support interactions. The contents of your interaction with our customer support or sales departments, including text/video/audio recordings and transcripts.
  5. Financial information. Processed by our third-party service providers (such as credit card or bank account numbers), to which we generally have no access.
  6. Transaction information. Shipping, delivery, postage, billing, and other details used for transactions and deliveries through the Platform.
  7. Survey responses. Information you choose to provide when completing a survey.

Usage data. Additionally, you have the option to furnish us with information as you utilize specific tools, features, and applications available through the Platform, such as engaging in chats or calls with support representatives, or when you communicate with us via the Platform.

Information mandated by applicable law. We may collect information mandated by applicable laws to authenticate or identify you, or to verify the information collected from you via our Platform.

Impression information. This encompasses details about your impressions of, and reactions to, advertisements that appear on the Platform or other websites and applications. We or our advertising partners receive this information from devices (including mobile devices) and software you use when accessing our Platform or such third-party websites and applications where our advertisements are served. This information may include the following: Device ID or unique identifier, device type, ID for advertising, unique device token, operating system, information regarding your clicks, views, and engagement with our advertisement and Platform, information concerning your traffic to and from the Platform, your referral URL, ad data, your IP address, your web log information, and your location information, including location information from your mobile device as can be derived from your IP address.

Personal information collected from other sources. We may also collect personal information about you from third parties who have represented to us that they have obtained your consent for such provision of information or that you have freely and publicly provided. For example, we may receive or access photos or videos of you uploaded to our Platform or social network platforms by other users.

Social media. We enable you to share information with social platforms or link your account with them through our Platform. These social platforms may grant us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or have clicked on, etc.). You have the ability to control the personal information to which you allow access through the privacy settings on the applicable social platforms and the permissions you give us when you grant us access to your personal information that is being retained by such social platforms. If you actively communicate about us, our products, or our brands on social media, we may collect (i.e., either directly or indirectly) and use a copy of your communication for branding purposes. For example, if you post #portraitsoncanvas or @portraitsoncanvas in connection with one or more of our products across social media, we reserve the right to track, retain, and use a copy of such post/tweet.


Device information. We gather data from and regarding the computers, phones, and other web-connected devices you utilize to access our Platform, and we may amalgamate this information across different devices you employ. For instance, we leverage data collected about your Platform usage on your phone to enhance the customization of content or features you encounter when accessing or using our Platform on another device, or to gauge whether you initiated an action on your phone using a different device. The information we acquire from these devices encompasses:

  • device attributes, details such as the operating system, device type, browser type, and language preferences;
  • information concerning operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which aid in distinguishing humans from bots), along with access time and date;
  • unique identifiers, device IDs, and other distinctive markers;
  • network and connections: Data such as the name of your mobile operator or Internet Service Provider (ISP), and IP address;
  • information from cookies stored on your device, including cookie IDs and settings. To delve deeper into how we utilize cookies, please peruse our Cookies Policy.

We conduct such automated data collection through the use of cookies, web beacons, pixels, unique identifiers, and akin technologies, enabling us to gather information about the pages and screens you view, the links you click, and other actions you perform while utilizing our Platform, within our advertising or email content, as elaborated in Section 5. For further insights into our use of these technologies and how to manage them, refer to our Cookies Policy. If you provide us with personal information about someone else, you must do so solely with that person’s explicit authorization.

The Website employs Google Analytics as its primary analytics tool. For additional details, you can review Google’s Privacy & Terms.

We utilize third-party agents to process specific personal information gathered from our websites and other digital properties on our behalf. On occasion, this data is integrated with offline-collected data. These third-party agents are tasked with organizing data from various sources to assist us in leveraging it more effectively for our business operations, such as advertising and marketing campaigns. Contractually, these agents are prohibited from using the information in any manner other than as instructed by us.


We gather, process, and utilize your information for the purposes delineated in this Privacy Policy, rooted in at least one of the following legal bases:

  1. Service provision. We acquire and handle your Personal Information to furnish you with our Services, enhance and maintain our Services, innovate new services and features for our Users, and tailor the Services to enhance your user experience.
  2. Legitimate interests. We process your information for our legitimate interests while implementing appropriate measures to safeguard your privacy. These interests encompass activities such as detecting, preventing, or addressing fraud, abuse, security, usability, functionality, or technical issues with our Services; safeguarding the rights, property, or safety of our properties, users, or the public as required or permitted by law; pursuing legal claims, including the investigation of potential violations of this Privacy Policy; fulfilling our obligations under applicable laws, regulations, guidelines, industry standards, and contractual requirements, legal processes, subpoenas, or governmental requests; and adhering to our Terms of Service.
  3. Advertising. Within the bounds permitted by applicable law, we may exhibit or transmit marketing and advertising materials, as well as general and personalized content and advertisements through the Platform, email, postal mail, telephone, mobile devices, and/or when you visit other sites. Furthermore, we analyze and track the effectiveness and relevance of such materials.
  4. With your consent. We seek your consent to gather and process your information for specific purposes, and you retain the right to retract your consent at any time. For instance, we seek your consent to utilize the portraits we create for you on our Website and social networks or to dispatch our marketing offers and communications.

We may also utilize your information for the following internal purposes:

  1. Enhancing and managing our Platform, its functions, and features, as well as overseeing our business operations.
  2. Sending you updates, notices, notifications, announcements, and pertinent information related to the Platform.
  3. Conducting surveys to gather feedback on our services or the user experience within our Platform.
  4. Managing your account effectively and offering customer support and technical assistance.
  5. Generating aggregate statistical data and other non-personal, conclusive information to operate and enhance our Platform.
  6. Validating your eligibility and distributing prizes for promotions and referral programs we may conduct periodically.
  7. Preventing, detecting, mitigating, and investigating instances of fraud, security breaches, or other potentially prohibited or illegal activities, including violations of this Privacy Policy or our Terms of Use.
  8. Adhering to applicable rules and regulations and addressing legal proceedings involving us or our affiliates.


All personal information collected from our Users is stored in secure cloud storage environments provided by third-party cloud providers in the United States. We and our authorized affiliates and service providers process and maintain information about Users in various locations globally, including the United States and Israel.

Regardless of the User’s location, our policy is to store all User-supplied data in secure environments provided by third parties that: (i) assure us of the safeguards they implement to protect privacy rights, including compliance with EU Standard Contractual Clauses where applicable; or (ii) process such information on our behalf in jurisdictions deemed to ensure an adequate level of protection by the EU Commission.

By providing your information, you expressly consent to the storage and transfer practices described above, including transfers outside the jurisdiction where the information was provided.


We collaborate with selected service providers whose solutions complement and enhance our services. These include hosting, data security, fraud prevention, shipping, website functionality, marketing, customer support, legal, and financial advisory services, among others (“Third-Party Service Providers”). Any disclosure or access to personal information is subject to the recipient’s confidentiality obligations and appropriate safeguards.

Our Third-Party Service Providers fall into two categories:

(i) Processors. These third parties provide services on our behalf and process your personal information strictly according to our instructions. We remain accountable for any processing not in accordance with our terms, except for events beyond our control and except for Third-Party Service Providers with whom you have a direct contractual relationship.

(ii) Data Controllers. Some third parties act as data controllers for part of the information they receive from us, determining the purposes and means of processing. We will notify you of their identity either through the Platform or our Cookie Policy. We bear no responsibility or liability for the processing by these third parties.

We may share your information with various third parties, including:

  1. Advertisers and advertising networks. We may provide aggregate information and personal identifiers like cookie IDs to advertisers and ad networks to help them target relevant ads to you and others across websites and platforms, including mobile apps. We also use your personal information to comply with advertisers’ requests by displaying their ads to the intended audience.
  2. Direct marketing partners. With your consent, we may share your data with third parties for direct marketing purposes.
  3. Analytics and search engine providers. We work with analytics and search engine providers, such as Google, to improve and optimize our Website.
  4. Third-party service providers. We engage third-party service providers to assist in operating our business, managing the Website, and conducting activities on our behalf, such as sending newsletters or surveys.


Please refer to our Cookies Policy for information on how to opt-in/opt-out of sharing information with some of our third-party service providers. Any processing of your personal information by these third parties will be subject to your acceptance of their terms of use and privacy policies.

We may also disclose your Personal Information:

  1. To governmental/law enforcement agencies. We may disclose your information in response to a legal requirement or request, such as a subpoena or court order, or to comply with applicable laws and regulations.
  2. To protect rights and safety. We may share your Personal Information if we believe it will help protect the rights, property, or safety of our Company, our Users, or the general public.
  3. Within our affiliated companies. We may share Personal Information internally within our affiliates for the purposes outlined in this Privacy Policy. Additionally, if there’s a change in control, such as a merger or acquisition, your personal information may be shared with the parties involved, and we will notify you of any material impact on your data stored with us.
  4. In business asset acquisitions. If we sell or buy any business or assets, or if substantially all of our assets are acquired by a third party, your personal information may be disclosed to the prospective seller, buyer, or acquiring entity.


The duration for which we retain your personal information will vary based on the purposes for which it was collected, as well as the requirements of applicable laws or regulations.

For instance, if you make a purchase on the Website, we will retain your personal information and order details for as long as necessary to comply with relevant tax laws and for the duration during which either you or we could initiate legal proceedings related to your order.


You have the ability to make choices regarding the collection and use of the personal information you provide to us. You can manage your personal information that we have obtained by contacting the Company via email at or by completing our Online Form. For instance, you may request:

(i) Access to the personal information we have collected from or about you,

(ii) Updates to your personal information,

(iii) Cessation of using your personal information to contact you,

(iv) Deletion of the personal information about you in our records.

We commit to responding to your request within 30 days of receiving it. However, in some cases, your ability to access or control your personal information may be limited, as required or permitted by applicable law. If this occurs, the Company will notify you accordingly. The methods available for accessing or controlling your personal information will also depend on the Services you use. For instance, if you request the deletion of your personal information, we may not be able to do so if you have made a purchase via our Platform. We will retain your information for as long as your account remains active or as necessary to provide you with access to the Services. Additionally, we will retain and utilize your information as required to fulfill our legal obligations, settle disputes, and enforce our agreements.

You also retain the right to file a complaint regarding the use of your personal data with the supervisory authority of your habitual residence or workplace.

A concise overview and comprehensive details about your rights under EU Data Protection Laws are accessible on the EU Commission’s website at: For clarification, we explicitly reserve the right to transfer, share, or otherwise utilize non-personally identifiable information (e.g., anonymous, aggregated information) at our sole discretion and without requiring further approval.


Upon registering for our Services and/or providing us with your email address or any other contact information (including, but not limited to, any form on our Website), you hereby consent to us contacting you for the purpose of informing you about our products and services that may be of interest to you, and to send you other marketing materials. You may withdraw your consent by sending written notice via email to: or by selecting the “Unsubscribe” option included in the promotional communications you receive. Please note that we may also contact you with important information regarding your use and engagement with our Services. For instance, we may notify you (via any available means) about changes or updates to our Services, payment issues, orders (including, but not limited to, order stages and/or status), service maintenance, etc. You will not be able to opt-out of receiving such service messages.

We utilize a third-party service provider, KLAVIYO, to deliver our emails. When you open emails sent by us, we collect your IP address along with other statistics related to email openings and clicks using industry-standard technologies, including tracking pixels, to monitor whether you are reading our emails so that we can assess the effectiveness of our campaigns and enhance our communications. If you prefer not to have us track emails sent to you, refrain from allowing your email application to download pictures or unsubscribe from our marketing emails. You may opt-out of the KLAVIYO service by following the KLAVIYO Opt-Out process, available at 


By opting in to receive text messages from us or by initiating contact with us via text message, you consent to receiving text messages (also known as SMS messages) from portraitsoncanvas, some of which may contain marketing content and may be sent by us using autodialer systems/technologies. You also confirm that you are the owner or authorized user of the mobile device used to subscribe to our mobile communications and that you are authorized to incur any applicable charges. You (and not portraitsoncanvas) will be responsible for all messaging and data charges that may apply.

You have the option to opt out of receiving text messages from us at any time by texting “STOP” from the mobile device receiving the messages or following the instructions provided in the text messages you receive from us. If you choose to opt out, you will be unsubscribed from the text program and will receive an SMS confirming your successful opt-out. Subsequently, you will not receive further messages from this system until you opt in again. For further assistance, you may contact us by sending an email to

Please note that even if you opt out of receiving text messages from us, we may still contact you for transactional or informational purposes, such as customer service, product information, service or reminder notices, or to address questions or provide information regarding your order.


To utilize our Platform, you must be at least eighteen (18) years old. Therefore, we do not knowingly collect personal information from minors under the age of eighteen (18) and do not intend to do so. Any purchases of products through our Services intended for a child under eighteen (18) years of age must be completed by their legal guardian within the guardian’s account, without providing us with any personal information of the child.

We reserve the right to request proof of age at any stage to verify that minors under eighteen (18) are not using the Services. If we become aware that we have collected personal information from a child under eighteen (18) years old, we will promptly delete that information. If you believe that we may have such information, please contact us at


We take extensive measures to implement and maintain the security of our Platform. We employ industry-standard procedures and policies to protect personal information and prevent unauthorized access. Among other measures, we utilize Secure Socket Layer (SSL) technology, which establishes an encrypted link between our web server and your browser to ensure the security and privacy of information. However, despite our efforts, we cannot guarantee the absolute protection and security of any Personal Information.


Our Website may allow interaction with or contain links to third-party websites, mobile software applications, and services not owned or controlled by us (each a “Third Party Service”).

We are not responsible for the privacy practices or content of any Third Party Service. Please note that the Third Party Service may collect personal information from you. Therefore, we encourage you to review the terms and conditions and privacy policy of each Third Party Service you choose to use or interact with.


This Privacy Policy will be periodically reviewed to reflect changes in our operations, practices, and applicable laws, technology, and business environment. Changes will take effect upon posting online, and by accessing and/or using the Services after such changes, you are deemed to have accepted them. If you disagree with any amended terms, you must refrain from further use of the Services provided by us. Any personal information held will be governed by our most current Privacy Policy.


If you wish to reach us or have any privacy-related questions, concerns, or complaints, please contact us at:

Mailing Address:

800 SE 4TH AVE

STE 711


Or email

By contacting us and accessing the Platform, you confirm that you are free to do so and that you are not providing us with information that violates any third-party intellectual or privacy rights.

We got what we wanted

A fantastic portrait depicting a memorial for our beloved dog. We will definitely contact you again. It was a pleasure doing business with you. Thanks!

Isaac Austin

Best gift ever

That’s exactly what my niece said when she got her portrait. If you want to please your closers, you are in the right place

Regina Coggins

Perfect portrait!

This portrait is very important to me. The image quality and detail are simply outstanding. Thank you so much!

Ellison Bradshaw

Unbelievable service!

I was amazed at how easily and quickly they delivered my portrait! Fast work and shipping. I’m pleasantly surprised.

Charles Cook

Our famile is back together

We haven’t seen my sister’s family for 10 years. How nice it is to look at all of us together on the same portrait!

Julia Vickery

Mind blowing realism

I got exactly what I wanted and then some. The quality of the artwork was mind-blowing and so realistic. The Overall experience was exciting and I felt like my project was held in professional hands. I will definitely be back for future projects.

Kenya Barnes

Heartwarming Portrait!

I got a portrait of mine and my fiancé’s cat to have for our new home and it came out better then I ever could have expected! He was so surprised and we both absolutely love it!

Ashley Garner

Captivating Transformation: From Photo to Portrait Painting.

The photo-to-portrait painting on canvas is simply stunning. The artist has skillfully transformed the image into a piece of art that feels both lifelike and artistic. The colors are rich, and the brushwork adds a unique touch that brings the portrait to life. It’s a captivating work of art that anyone would be proud to display.

Overall, it’s a fantastic transformation from photo to painting!

Priyanka Vikram