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FAQ

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What do you offer?

We decided to change your experience of making gifts by creating memories with art. Our site allows you to convert any photographs into portraits on canvas across different themes and styles by real artists.

Are these paintings real or just printed on canvas?

Our portraits are created by real artists, who draw with a graphic tablet by hand. Then the image is put on canvas with a method of printing.

What services can I get here?

We offer a wide range of services that incorporate drawing portraits in different styles and techniques.

In what styles do you draw?

We offer a range of four styles – Oil, Watercolor, Color Pencil and Pastel.

Can you make a family portrait from several different photos?

Yes, our artists can create a unique portrait with all the members of the family, even if some of them are far away.

Can I choose a different background or painting details that don’t exist in the photo?

Of course, you can. Be sure that we’ll create a portrait considering all your wishes.

Can I choose an artist myself?

Unfortunately you can’t. But you can be sure that your order will come to the master in the medium.

What can I do, if my question is not answered in the FAQ?

You can contact us any convenient way, just click here.

How much time does it approximately take from placing the order to delivery?

It takes approximately 7-9 business days from placing the order to delivery.

Can the order be tracked after it's been shipped?

Yes, the order can be tracked. We will provide you with a postal tracking number, which you can use to monitor the status of your package yourself.

What should I do if the package has been lost?

Please contact our customer support, and we will help you resolve all the issues.

Are there any hidden costs, or can I pay only the final price after placing the order?

There are no hidden costs. You can pay only the final price after placing the order.

What payment methods are available?

Online payment by credit/debit card is available.

Do you accept payments via international credit cards?

Payments are accepted through any international credit cards and payment systems.

Can I partially pay for the order using multiple cards?

You can make a 30% prepayment using one card and the remaining 70% with another card. It is not possible to make a single payment using multiple cards.

Are there any specific requirements for the photos that will be used as references for the portraits?

The main requirement is good photo quality.

What if I provide a damaged or low-quality photo? Will the artist be able to restore the missing elements?

It depends on each specific case. If the artist can process the photo successfully, the order will be accepted; if not, we will refund the money.

What is the maximum number of people that can be included in the portrait?

No more than 20 people, otherwise, the faces will be difficult to distinguish.

Can I cancel the order and get a refund?

Yes, you can.

If the portrait does not meet my requirements, can I request a refund?

Yes, you can.

Do you create reproductions of famous paintings?

No, we don’t.

Do you offer discounts for bulk/wholesale orders?

Yes, we do. The discount amount depends on the order volume. To discuss the terms, please contact us via email at mail@portraitsoncanvas.com or fill out the feedback form here.

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